These Terms of Service ("Terms") govern the Orchid Refresh Add-On service offered by Orchid Republic ("we," "us," or "our"). By purchasing or redeeming the Orchid Refresh Add-On, you ("Customer") agree to be bound by these Terms. Please read them carefully before completing your purchase or booking.

These Terms apply to all Orchid Refresh transactions, whether the refresh is purchased as an add-on at the time of an orchid arrangement order or acquired separately through our standalone product listing.

If you do not agree to these Terms, please do not purchase or redeem the Orchid Refresh service.

The Orchid Refresh service is a one-time professional care treatment applied to an eligible orchid arrangement previously purchased from Orchid Republic. The service includes assessment of the arrangement's condition, replacement or replenishment of orchids, plants, moss, decorative materials, containers, or accessories as reasonably required, and restoration of the arrangement to a presentation standard comparable to its original condition at the time of purchase.

The Orchid Refresh is not a subscription, maintenance contract, or guarantee of continuous plant health. It is a single-use service redeemable once per qualifying order.

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  One refresh per eligible orchid arrangement order

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  Covers orchid blooms only — moss, plants, containers, and decorative elements are assessed separately and may incur additional charges

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  Professional florist assessment included with every refresh

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  Restoration to a standard comparable to the original arrangement

The Customer is responsible for the proper care and handling of the orchid arrangement between the date of purchase and the date of the Orchid Refresh service. This includes maintaining appropriate watering, light exposure, and temperature conditions consistent with the care instructions provided by Orchid Republic at the time of delivery.

For drop-off service, the Customer is responsible for safely transporting the arrangement to the designated Orchid Republic location. Orchid Republic is not liable for damage that occurs during transportation to or from our premises.

For pickup and delivery service, the Customer must ensure that the arrangement is accessible and that someone is available at the scheduled location and time window. If access is not available at the agreed time, the visit will be treated as a missed appointment subject to our rescheduling policy.

The Customer must disclose, at the time of booking, any known damage, infestation, disease, or unusual condition affecting the arrangement. Failure to disclose may limit the scope of refresh services Orchid Republic is able to perform.

Upon receiving the arrangement, an Orchid Republic florist will assess its current condition. The scope of the Orchid Refresh service will be determined based on this assessment. Standard refresh services include replacement of spent or damaged orchid blooms, replenishment of moss and decorative fillers, inspection and replacement of structural elements as needed, and general arrangement reconditioning.

If the assessment reveals that the arrangement requires materials, labor, or replacement components beyond the standard scope, our team will contact the Customer to discuss options. We reserve the right to decline service on arrangements that present a health or safety risk (such as severe pest infestation or fungal disease) until the issue is resolved by the Customer.

Orchid Republic's determination of the arrangement's condition at assessment is final. We are not responsible for changes in the arrangement's condition that occurred after our assessment was communicated to the Customer.

The standard Orchid Refresh covers orchid blooms only. If the assessment identifies that moss, plants, decorative fillers, containers, or accessories also require replacement, these will be quoted as separate line items and communicated to the Customer for approval before any work proceed

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  Professional florist assessment performed at time of service

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  Standard scope: blooms, moss, fillers, and structural elements

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  Out-of-scope findings communicated before any additional work

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  Severely compromised arrangements may be deferred pending treatment

The Orchid Refresh service does not include ongoing maintenance, watering, fertilization, or any care services beyond the single refresh appointment. It does not extend to orchid arrangements not purchased from Orchid Republic, or to arrangements that have been significantly altered from their original configuration by a third party.

The following are expressly excluded from the Orchid Refresh service:

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  Treatment or remediation of plant disease or pest infestation

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  Repair of damage caused by improper care, neglect, or accidents

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  Redesign or re-styling into a substantially different arrangement

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  Service on arrangements not originally purchased from Orchid Republic

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  Ongoing care, maintenance plans, or repeat visit commitments

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  Services outside our designated coverage areas

Orchid Republic reserves the right to decline service on any arrangement that, in our professional judgment, cannot be refreshed to a satisfactory standard. In such cases, we will notify the Customer and, where possible, propose alternative solutions.

All Orchid Refresh fees are charged in United States Dollars (USD) and are processed through Shopify's secure payment infrastructure at the time of purchase. By completing a purchase, the Customer authorizes Orchid Republic to charge the total amount displayed at checkout to the selected payment method.

The Orchid Refresh Add-On fee is a separate line item on the order and is charged in full regardless of when the Customer chooses to redeem the service. The fee is not held in escrow and is not contingent on the Customer's decision to redeem.

Any supplemental charges arising from out-of-scope work (as described in Section 3 and Section 5) will be quoted to the Customer in writing via email prior to being incurred. Customer approval, whether provided via email reply or through a secondary transaction at checkout, constitutes authorization to proceed and to charge the supplemental amount.

All prices are subject to applicable sales tax as required by law. Orchid Republic reserves the right to modify pricing at any time; however, price changes will not affect Orchid Refresh Add-Ons that have already been purchased.

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  Charged in full at time of original purchase

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  Secure payment via Shopify — USD only

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  Supplemental charges require written Customer approval

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  Locked-in pricing — rate changes do not affect prior purchases

Orchid Republic reserves the right to modify, suspend, or discontinue the Orchid Refresh service, or any component thereof, at any time and for any reason, with or without notice. Where possible, we will provide advance notice of significant changes through our website or via email to affected customers.

These Terms of Service may be updated from time to time. The version of the Terms in effect at the time the Customer purchased their Orchid Refresh Add-On governs their specific refresh transaction. Updates to the Terms will not retroactively affect already-purchased and unredeemed refresh services, except where required by applicable law.

The current version of these Terms will always be available at orchidrepublic.com/pages/orchid-refresh-terms. We encourage Customers to review these Terms periodically. Continued use of the Orchid Refresh service following any posted update constitutes acceptance of the revised Terms.

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  Terms in effect at purchase date govern your specific transaction

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  Updates do not retroactively affect already-purchased refreshes

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  Current Terms always available at our dedicated Terms page

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  Continued use after updates constitutes acceptance

By purchasing the Orchid Refresh Add-On at checkout, purchasing the standalone Orchid Refresh product, or by booking an Orchid Refresh appointment through our redemption portal, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms of Service in their entirety.

If the Customer is purchasing the Orchid Refresh on behalf of another individual, the Customer warrants that they have the authority to bind that individual to these Terms and that all information provided during the purchase and booking process is accurate.

These Terms constitute the entire agreement between Orchid Republic and the Customer with respect to the Orchid Refresh service and supersede all prior communications, representations, and understandings, whether written or oral, relating to the same subject matter.

These Terms are governed by the laws of the State of California. Any dispute arising from or related to these Terms or the Orchid Refresh service that cannot be resolved informally shall be subject to binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association.

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  Acceptance occurs at purchase or booking — no separate sign-off required

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  Entire agreement — supersedes all prior communications

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  Governed by the laws of the State of California

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  Disputes resolved by binding arbitration in Los Angeles County