SUBSTITUTION
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
REFUND and REPLACE
Orchid Republic do not offer refunds for arrangements that have been made and/or delivered to addresses that clients provide(including wrong ones). Refund can be issued for arrangements that have not yet been made. We offer courtesy replacement for fresh flowers within 24 hours after the delivery and for orchids, within 5 days of delivery. The entire arrangement must be returned for a replacement to be provided.