Substitution and Return Policy
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
REFUND and REPLACE
Orchid Republic cannot offer refunds for flower arrangements that have already been made and delivered to addresses that clients provided (including wrong ones). A refund can be issued for arrangements that have not yet been made, usually 24-48 hours before the scheduled delivery. A courtesy replacement for orchids can be done within 5 days of delivery if the issue is the freshness of the plants/flowers. The entire arrangement (with the included merchandise) must be returned for a replacement to be provided.